Our Terms & Conditions
1) We will not be responsible for lost parcels / damaged mailed-out items should you not opt for registered mail.
2) Please make sure that the mailing address provided to us is correct. We will not be responsible for any failed delivery due to wrong address given.
3) We do not do reservations of item(s).
4) All orders are on a First-Come-First-Serve & While-Stock-Last basis.
5) Prices are Non-Negotiable.
6) All ATM Transfers/Internet Banking must be accompanied with an email of your Bank's Reference Number. We reserve all rights to reject any orders without the email of the Bank's Reference Number. No refunds will be made as well.
Our Exchange Policy
1) We do not do returns, exchanges and/or refunds, unless the item received is of defect or that we are out of stock for an exchange piece.
2) Should there be any defects, exchanges must be done within 2 weeks upon receiving the Confirmation Email. No exchanges will be made for any Washed Apparel(s).
3) If the item received is of defect, kindly enclose a picture and a short description of the defect via email to weknowvictoriassecret@gmail.com
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